Smooth Payments, Happy Journeys: Your Guide to Payment Support
A declined payment can happen for several reasons. If your transaction was not successful, please review the common causes and solutions below based on your payment method.
Common reasons for payment failure:
Incorrect Card Details: Double-check that the card number, CVV, and expiration date were entered correctly.
Insufficient Funds: Ensure there are enough funds in your account to cover the subscription cost.
Bank Restrictions: Some banks block international transactions or recurring subscriptions by default. You may need to call your bank to authorize the payment.
Expired Card: If your card has expired, the transaction will be automatically declined.
Technical Issues: Occasionally, a poor internet connection or a browser glitch can interrupt the secure checkout process.
What should I do?
If you are paying via Credit Card or PayPal:
Check your details: Re-enter your card information carefully.
Try a different browser: Sometimes using a private (Incognito) window or a different browser (Chrome, Safari, Firefox) resolves the issue.
Contact your bank: Ask if there is a block on your card for "Reverse Health" or for online/international transactions.
Use an alternative method: If one card fails, try using PayPal or a different debit/credit card.
If you are paying via Apple or Google (In-App Purchases): Payment failures within the app are handled by the App Store or Google Play Store.
Check that your default payment method in your phone's settings is valid and not expired.
Verify that you have an active internet connection.
Ensure your Apple ID or Google account has no outstanding balances or "billing issues" from previous purchases.
Still having trouble?
If you have verified your information and contacted your bank but the payment still fails, our team is here to help.
Reach out to us via the Chat Icon in the bottom right corner or email us at help@reverse.health. To help us troubleshoot, please let us know:
The type of device you are using (iPhone, Android, or Laptop).
The payment method you are trying to use.
The specific error message you see (if any).