If you notice multiple charges for a single subscription, please don't worry. This is usually due to a technical glitch or a slight delay during the checkout process. Our team will help you reverse the extra charges immediately.
How to Resolve Duplicate Charges
To get your refund processed quickly, please contact us through one of the following channels:
1. Live Chat (Recommended)
On this Website: Click the Chat Icon in the bottom right corner of your screen.
In the App: Go to the My Day tab, tap the Human Icon (My Profile) > Settings, and select Support/Chat.
2. Email Support
Send an email to help@reverse.health with the subject line: "Duplicate Charge Issue."
Information We Need to Help You Faster
When you contact us, please have the following details ready so we can locate the transactions immediately:
The Email Address used for the account.
Your Payment Channel (Credit Card, PayPal, Apple, or Google).
The Date(s) of the transactions.
The last 4 digits of the card used (if applicable).
What Happens Next?
Once our team verifies the duplicate payment, we will initiate a full refund for the extra transaction(s).
Processing Time: While we process the refund immediately on our end, it typically takes 5–10 business days for the funds to reflect in your bank account, depending on your financial institution.
Subscription Access: Reversing a duplicate charge will not affect your access to the program; your primary subscription will remain active.