I can't log in
Elle avatar
Written by Elle
Updated over a week ago

Do you need help logging into your account? Don't worry, we are here to help you. Occasional login difficulties can happen, but don't worry. We're here to help you get back into your account quickly. Just follow these simple steps.

  1. Check Your Credentials: The most common reason for login issues is entering incorrect login credentials. Double-check your username and password to ensure they are entered correctly. Pay attention to uppercase and lowercase letters, as passwords are case-sensitive.

    Also please make sure you are using the email address associated with you account. The email where you received your purchase receipt is your username. If you did not receive the purchase receipt, this could signal a typo of the email address entered when signing up. Please contact our customer service to get this fixed. You can do this by simply starting a chat with us which you can find in the bottom right of this article.

  2. Password Reset: If you've forgotten your password, select the “Forgot Password” option. Use this feature to reset your password and regain access to your account. Make sure to follow any instructions sent to your registered email address.

  3. Internet Connection: A stable internet connection is crucial for successful logins. Check your internet connection to ensure it's active and running smoothly.

  4. Contact Support: If you are still having trouble, please don't hesitate to reach out to customer support via the chat you see in the bottom right. We have a dedicated support team ready to assist with whatever you need. Provide us with as much detail as possible about the issue for a quicker resolution.

Remember, login problems happen to the best of us. By following these steps, you increase your chances of resolving the issue efficiently. Stay patient, and you'll be back in your account in no time!

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