Pairing & Connectivity
Device Power: Ensure your bracelet is turned on before attempting to connect.
Bluetooth Status: Confirm that Bluetooth is enabled on your smartphone.
App Permissions: Check your smartphone’s Bluetooth settings to ensure the app has been granted necessary Bluetooth permissions.
App Restart: Close and restart the app, then return to the app home screen to refresh the connection.
Confirmation: Once connected, the device battery level should be visible on your app device screen.
Data & Battery Performance
No Data Measured: If the device is not measuring any health data, please contact the support team.
Rapid Battery Drain: To resolve quick power depletion, calibrate the battery by charging it for a minimum of three hours.
Normal Use: After calibration, resume using the device as you normally would.
Persistent Issues: If the battery continues to drain quickly after calibration, reach out to the support team.
Health & Safety
Allergic Reactions: Stop using the device immediately if it causes a skin reaction.
Medical Emergency: In the rare event of an anaphylactic reaction, you must seek medical attention immediately.
Additional Support
Unlisted Issues: If you encounter a problem not mentioned in these troubleshooting tips, contact the support team and provide a detailed report of the issue.